That is why Jackie Ramos was fired. Felix Salmon points to a Consumerist transcript of her video:

Jackie Ramos was fired by Bank of America for being too nice to their customers. Of her three commandments — do the right thing for the customer; think of yourself as a customer; and do the right thing for the company — it turns out that only one mattered.

via Felix Salmon » Blog Archive » Hero of the day: Jackie Ramos | Blogs |.

If all checks out, I wouldn’t be surprised…but I would be surprised if this is actually discussed as the problem with retail banking.

Full video below: